You can return your item within 28 days of receiving your order.
Unfortunately, we are not able to cover the cost of international returns.
As such, international returns are made at your own expense.
To return your item from overseas, follow these steps:
1. Write your name and order number on a piece of paper.
2. Package your item, including your name and order number, and seal it securely. You can re-use our packaging if it is not torn or damaged.
3. Measure the dimensions and weight of your parcel.
4. Use a courier service to return your order to the following address:
Trakke Ltd,
Unit 12
Eastvale Place
Glasgow
G3 8QG
United Kingdom
Please Note: We strongly recommend that you use a tracked & signed service to return your item. You MUST mark your shipment as a 'Return' on the customs declaration. Parcels that are incorrectly labelled, or not tracked & signed, are more likely to be lost in transit. We cannot accept any liability for missing items once they enter the courier network.
Typically, international shipments take 7-10 days to arrive with us.
As soon as your return is received, we will refund your order. Refunds can take 2-3 days to arrive in your bank account.